1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website or use an app. They are widely used to make websites work efficiently and to provide useful information to website owners.
Similar technologies include:
- Local storage: Data stored directly in your browser that persists between sessions.
- Session storage: Temporary data that is cleared when you close your browser tab.
- Pixel tags / web beacons: Tiny invisible images embedded in pages or emails to track activity.
- SDKs (Software Development Kits): Code libraries in our mobile app that collect analytics and crash data.
- Device fingerprinting: Collecting device characteristics to help identify unique visitors.
2. Why We Use Cookies
We use cookies and similar technologies for the following purposes:
- Keeping you signed in across sessions so you don't have to log in repeatedly.
- Remembering your search preferences, language settings, and saved properties.
- Processing bookings and payments securely.
- Understanding how users navigate our platform to improve the experience.
- Detecting and preventing fraud, abuse, and security threats.
- Measuring the effectiveness of our marketing campaigns.
- Personalising content and property recommendations based on your behaviour.
3. Types of Cookies We Use
Strictly Necessary
Required for the Service to function. Cannot be disabled. Includes authentication, security, and booking session cookies.
Functionality
Remember your preferences like language, currency, and saved searches. Disable these and some features won't work properly.
Performance & Analytics
Help us understand how the platform is used — page views, time on site, and user flows. Data is aggregated and anonymised.
Marketing & Targeting
Used to show you relevant ads and track marketing campaign performance. You can opt out of these at any time.
4. Cookies We Use
The following table lists the specific cookies and technologies used on the Geto Plus platform:
| Cookie / Technology | Category | Purpose | Duration |
|---|---|---|---|
geto_session |
Essential | Maintains your logged-in session | Session |
geto_auth_token |
Essential | Secure authentication token | 30 days |
geto_csrf |
Essential | Cross-site request forgery protection | Session |
geto_lang |
Functional | Remembers your language preference (EN/SW) | 1 year |
geto_currency |
Functional | Stores your preferred display currency | 1 year |
geto_recent_searches |
Functional | Saves your recent property searches | 30 days |
| Google Analytics (_ga, _gid) | Analytics | Measures site traffic and user behaviour | 2 years / 24 hrs |
| Firebase Analytics | Analytics | App performance and crash reporting | 90 days |
| Meta Pixel | Marketing | Facebook/Instagram ad campaign measurement | 90 days |
| Google Ads | Marketing | Conversion tracking for Google ad campaigns | 90 days |
5. Third-Party Cookies
Some cookies on our platform are set by third-party services. These include:
- Google Analytics & Google Ads — usage analytics and ad performance measurement. See Google's Privacy Policy.
- Meta (Facebook) Pixel — ad campaign tracking. See Meta's Privacy Policy.
- Firebase (Google) — mobile app analytics, crash reporting, and push notifications.
- Payment providers (M-Pesa, Airtel Money) — may set cookies during payment flows to prevent fraud.
We do not control third-party cookies. Please review the privacy policies of these services to understand their practices.
6. Managing Cookies in Your Browser
Most browsers allow you to control cookies through their settings. Here's how to manage them in popular browsers:
- Chrome: Settings → Privacy and Security → Cookies and other site data.
- Safari: Preferences → Privacy → Manage Website Data.
- Firefox: Settings → Privacy & Security → Cookies and Site Data.
- Edge: Settings → Cookies and site permissions → Cookies and site data.
- Opera: Settings → Advanced → Privacy & Security → Site Settings → Cookies.
Note: Blocking essential cookies will prevent you from logging in or completing bookings on Geto Plus.
To opt out of Google Analytics across all sites, install the Google Analytics Opt-out Browser Add-on.
7. Your Cookie Preferences
You can manage your cookie preferences for our website below. Essential cookies cannot be disabled as the Service cannot function without them.
Essential Cookies Always On
Required for login, bookings, and security. Cannot be disabled.
Functional Cookies
Remember your language, currency, and search preferences.
Analytics Cookies
Help us understand usage and improve the Service. Data is anonymised.
Marketing Cookies
Used to show relevant ads and measure ad campaign performance.
✓ Preferences saved successfully.
8. Mobile App Tracking
The Geto Plus mobile app uses Firebase SDK and similar mobile analytics tools to collect anonymous usage data, crash reports, and performance metrics. These are not traditional browser cookies but function similarly.
On iOS, you can control app tracking through Settings → Privacy & Security → Tracking. On Android, you can opt out of personalised ads through Settings → Google → Ads → Delete advertising ID.
9. Changes to This Policy
We may update this Cookie Policy periodically. Material changes will be announced via in-app notification or email. The "Last updated" date at the top reflects the most recent revision.
10. Contact Us
If you have any questions about our use of cookies, please contact: